Your stay with us

If your health condition allows it, you are welcome to spend time during the day in our beautiful hospital garden or in our cafeterias. If you wish to leave the ward, please inform the nurse on duty of your absence so that we can coordinate your treatment accordingly.

We also ask that you keep your appointments for treatments and examinations as agreed. The attending physician is responsible for granting permission to leave for shorter or longer periods of time. For liability reasons, you should only leave the hospital premises with written permission. 

You and your guests are welcome to visit our restaurants «Giardino» in Clinic 1 and «Punto» in Clinic 2. A varied selection of hot and cold dishes and snacks awaits you with wonderful sunny terraces. Both restaurants are open daily between 8 a.m. and 6 p.m.

• Kiosks with a selection of newspapers and magazines can be found in the «Giardino» restaurant on the ground floor of Clinic 1 and on the second floor of Clinic 2.
• Vending machines: There is a coffee/beverage machine on each floor of Clinic 2. In addition, snacks are available from vending machines on the 5th and 7th floors.
• Hairdresser: You can get your hair cut, blow-dried, and styled right in your room. Only cash payments are accepted. Appointments can be arranged even at short notice by calling +41 61 556 53 53.
• A PostFinance ATM is located in the entrance hall of Clinic 1 next to the main entrance.
• A general ATM is located in the entrance hall of Clinic 2 on the second floor near the elevators.

The hotel service is available free of charge. The hotel service staff will be happy to advise you on the choice of meals and will be your point of contact for your physical well-being from 7:15 a.m. to 8 p.m. Meals are usually served at the following times:

Breakfast between 7:30 a.m. and 8:30 a.m.
Lunch between 11:30 a.m. and 1 p.m.
Dinner between 5:30 p.m. and 7 p.m.

Additional information and menus

We are also responsible for other services not related to care, such as getting rooms ready, picking up patients and arranging taxis.

The hospital is fully equipped with Wi-Fi. Wireless access to the Internet is free of charge. There is no need for a guest card or login information: After connecting to the Wi-Fi network and agreeing to the terms of use on the login page, you can use the Wi-Fi network directly.

Terms of use for USB guest Wi-Fi

For the sake of mutual consideration, telephone calls should not be made at times and in areas where others might be disturbed by the calls. In particular, you should turn your mobile phone to silent at night and avoid any in-room phone calls at night.

Radiation from mobile phones may cause interference with electronic devices and installations. The use of mobile phones must be avoided in places where hospital operations could be disrupted by incoming or ongoing calls. Please follow the relevant signs and the hospital staff’s instructions.

Radio receivers are available in all patient rooms. We ask that you only listen to the radio with headphones. Televisions are also available in all patient rooms. They may only be used with headphones or with the consent of the roommate. In multi-bed rooms, the television must be switched off after 10 p.m.

The University Hospital is a non-smoking hospital. Smoking is prohibited throughout the hospital premises, except for the designated smoking areas. If you suffer from withdrawal symptoms during your stay, please ask your attending physician about the specialized smoking cessation consultation.

Even after their hospital stay, smokers have the option of signing up for a smoking cessation consultation at the Outpatient Medical Clinic:

Tel. +41 61 265 50 05 
E-mail: rauchstopp.medpol@usb.ch

Many patients enjoy bringing flowers with them. Please note that potted and hydroponic plants are not permitted at the University Hospital Basel for hygienic reasons, as they contain microorganisms. Patients are responsible for the care and disposal of any cut flowers they bring. Flowers and potted plants are not allowed in the intensive care units. Thank you for your understanding.

Aktueller Hinweis Oktober 2022:

Aufgrund von Umstellungsarbeiten bei der technischen Infrastruktur der Stammgemeinschaft axsana, der das USB angehört, ist der «Betrieb» des elektronischen Patientendossiers (EPD) am USB vorübergehend eingestellt. Wir informieren Sie hier, sobald der EPD-Betrieb am USB wieder aufgenommen wird. Mehr Informationen dazu finden Sie auf der Webseite von axsana.

Vielen Dank für Ihr Verständnis.

Seit dem 28. Juni 2022 ist das EPD am USB «In Betrieb», das heisst: Wenn Sie bereits Inhaberin oder Inhaber eines EPD sind, möchten wir Sie bitten, das Universitätsspital Basel (USB) vor Ihrem Aufenthalt gesamthaft für den Zugriff auf Ihr Dossier zu berechtigen. Dies können Sie direkt im Patientenportal Ihres EPD tun. Bitte wenden Sie sich bei Fragen dazu an Ihre Stammgemeinschaft. Zudem möchten wir darauf hinweisen, dass als behandlungsrelevant identifizierte EPD-Dokumente während Ihres Aufenthaltes allen im Behandlungskontext stehenden Mitarbeitenden zur Verfügung gestellt und Teil Ihrer Patienten-Akte am USB werden.

Allgemeine Informationen zu Basel-Stadt finden Interessierte auf der Website der Gesundheitsversorgung (Bereich im Gesundheitsdepartement).

Laufend aktualisierte Informationen rund um das EPD und neue Eröffnungsstellen finden Sie auch bei unserer Stammgemeinschaft Axsana, die die technische Betreiberin des EPD in der deutschsprachigen Schweiz ist.

A team of volunteers is available to assist our patients during their hospital stay with visits and personal support. This service is free of charge. You can contact the volunteer service via the nursing team or by telephone from Monday to Friday, 9 a.m. to 4 p.m.
 

Tel. +41 61 328 71 07
freiwilligendienst@usb.ch