You are here
Content - Your stay
Your stay – Optimal care, day and night
During your stay, you will be met with new surroundings and an unusual daily routine. In order for you to feel at ease as quickly as possible, we have put together some of the most important information on everyday life at the hospital.
During your stay, please take the needs of other patients into consideration. This includes peace and quiet, tidiness and cleanliness in particular. Observance of sleeping hours is very important at our hospital, so please do not make any phone calls at night in your room. Photos and video recordings of patients and staff for private purposes are expressly forbidden. This applies in particular to cellphone images or footage. For reasons of health and hygiene, pets are not allowed in the hospital. This does not apply to assistance dogs.
Provided your health allows it, you are free to spend time in our beautiful hospital garden or our two cafés. If you wish to leave the ward, please inform the responsible member of the nursing staff about your absence so that we can coordinate your treatment accordingly. We also ask that you arrive on time for any scheduled meetings or appointments for treatment or tests. The attending doctor at the hospital is responsible for granting discharges and vacations. For liability reasons, you should only leave the hospital area after receiving written permission to do so.
The nursing staff will be happy to inform you about our various in-house outpatient services, such as our polyclinics and outpatient centers, physiotherapy, occupational therapy, speech therapy and support on nutrition, breastfeeding, diabetes and wound treatment.
Meals are served at the following times:
Breakfast: Between 7:00 a.m. and 8:30 a.m.
Lunch: Between 11:00 a.m. and 12:15 p.m.
Dinner: Between 5:00 p.m. and 6:15 p.m.
Our cuisine is based on the principles of a Mediterranean diet. Our menu offers a varied range of meal options for even the most demanding nutritional requirements. If your doctor has prescribed a low-calorie diet, then this will be put together for you by qualified specialists. You can also invite your visitors to eat with you. Simply order a meal for your guest together with your own order, and our catering team will be happy to prepare them a meal on payment of a fee.
Our cafés are located on the ground floor of Klinikum 1 and on the second floor of Klinikum 2. Both cafés are open daily from 8:00 a.m. to 7:00 p.m.
Your visitors are very welcome at our hospital.
Our visiting times are from 11:00 a.m. until 8:00 p.m.
Please ensure that your visit does not interfere with your nursing, medical and therapeutic care. We may ask your visitors to leave the room during treatment or consultations. This is done to protect patients and their privacy. In exceptional cases, your doctor may advise you to limit your visiting hours. Particular visiting rules are in place in special wards and in intensive care units, which you will be informed of when necessary.
Your roommates also require the necessary peace and quiet during their recovery. Please be respectful of their needs. If you are visited by several people at once, your fellow patients will appreciate it if you and your guests make use of our meeting zones outside the patient rooms.
Many patients love to receive flowers during their treatment. Please note that potted and hydroponic plants are not permitted in the University Hospital Basel for hygienic reasons as they contain microorganisms. The patient is responsible for taking care of and disposing of flowers that are brought for them. We ask for your understanding that flowers and potted plants are not allowed in intensive care units.
Radio and television
Radios are available in all patient rooms. We ask you to only listen to the radio through headphones. All patient rooms are also equipped with television sets. Their use is only permitted with headphones and the consent of your roommates. In shared rooms, the television sets must be switched off at 10:00 p.m.
Cellphones and Wi-Fi
The hospital has Wi-Fi coverage throughout. Wireless access to the Internet is free of charge. The corresponding password is available from the staff on your ward.
Please be considerate of others and do not make calls at times or in areas where others may be disturbed. In particular, at night you should mute your cellphone and not make any calls in your room.
Cellphone signals may interfere with electronic devices and other systems. The use of cellphones is not permitted in areas where hospital operations may be affected by making or receiving calls. Please pay attention to the relevant signs and instructions from hospital staff.
- Kiosks offering a selection of newspapers, magazines and other items can be found in the lobbies of Klinikum 1 (ground floor) and Klinikum 2 (second floor).
- Vending machines: A drinks/coffee machine is available on each floor of our wards. Machines containing a range of snacks can also be found on the following floors: Klinikum 1 on second, fourth and sixth floor, Klinikum 2: fifth and seventh floor
- Hairdresser: Appointments can be made directly at the unisex salon in the lobby on the second floor of Klinikum 2, or over the phone +41 61 556 53 53
- A Postomat can be found next to the main entrance in the lobby of Klinikum 1 on the ground floor.
- An ATM can be found in the lobby of Klinikum 2 on the second floor, next to the hairdresser’s salon and elevators.
A team of volunteers is on hand to visit patients during their stay, run errands and offer them personal assistance. This service is free of charge. You can contact our team of volunteers through the nursing staff or by phone from Monday to Friday, 9:00 a.m. until 12 noon.
Phone: +41 61 328 71 07
Lost and found
The office for lost and found items can be found at the information point in Klinikum 2 (Petersgraben 4).
Phone +41 61 265 50 01
Pastoral workers of different denominations and religious groups are on hand to offer pastoral care and counseling. The nursing staff or front desk will be happy to put you in touch with the pastoral care team.
Phone +41 61 265 25 25
A room for quiet thought, personal retreat and prayer is available around the clock on the second floor of Klinikum 2.
If any personal, social or financial problems arise in connection with your hospital stay, you can contact our social services department in confidence. If you wish to speak to social services, please contact the responsible member of the nursing staff or your attending doctor. Any matters will of course be dealt with confidentially.
To ensure your safety, a team of trained security specialists patrols the entire hospital area around the clock. Should you become aware of anything suspicious, please do not hesitate to notify the nursing staff or our alarm center.
Phone +41 61 265 30 11
Rescue helicopters on emergency calls land on the roof of Klinikum 2. Noise from the helicopters is unavoidable. We ask for your understanding, as the air rescue service plays a crucial role in the rapid assistance of seriously ill or injured persons.
We do our utmost to eliminate the risk of fire through our own fire department, technical fire protection devices and special regulations. You can also play your part in keeping our hospital safe. If you become aware of smoke anywhere, please inform the hospital staff immediately. Naked flames and lit candles are not permitted in any of our rooms.
The University Hospital Basel is a non-smoking hospital. Smoking is forbidden throughout the entire hospital, except in the designated smoking areas. If you suffer from withdrawal symptoms during your stay, please ask your doctor for information about our special consultations on quitting smoking. Even after their hospital stay, smokers still have the option of registering for a consultation at the Medical Polyclinic on quitting smoking.
Phone +41 61 265 50 05