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Teledermatology
We offer you dermatological advice online. Start your online request in just three steps and send us your picture. You will receive a response from our specialists within 24 hours.
Dermatology or aesthetics advice?
The dermatology department of the University Hospital Basel offers you the opportunity to receive advice on medical dermatological issues without waiting time. In addition, the aesthetic dermatology department of the Margarethenklinik also offers the possibility of online consultation without waiting time on questions of dermatological aesthetics.
What services do I receive when I request an esthetic consultation?
You tell us about your request for cosmetic and aesthetic dermatology, for example filler or bolulinum toxin treatments. Your inquiry will be dealt with by a dermatologist specializing in aesthetic dermatology. You will receive a personal consultation with no waiting time. You can find more information about our procedures on the Margarethenklinik website.
How does teledermatology work at the University Hospital Basel?
Using our platform is quick and easy. All you need is a computer, tablet or cell phone with internet access - and off you go.
Start request
Start an inquiry, upload pictures and answer the questionnaire - whenever and wherever you want.
Register / Login
Your data will be transmitted to us confidentially and encrypted.
Pay
All major credit cards can be used for payment,
Advantages of an online consultation
Be flexible in terms of time
Send us your request at any time. You will receive an answer within 24 hours on working days.
Stay mobile
Start an inquiry, upload pictures and answer the questionnaire - whenever and wherever you want.
Save money
For CHF 75 you will receive an assessment from a dermatologist at the University Hospital Basel. For CHF 100 you will receive a scientifically based online consultation on your aesthetic issue. We charge CHF 150 for the initial consultation in our physical consultation hours
Gain time
Don't waste any time on the journey or in the waiting room.
Swiss made
Developed by dermatologists in Switzerland.
Your data is secure
Your data is SSL-encrypted and stored on dedicated servers.
Frequently asked questions (FAQ)
What do I have to consider when photographing the skin change?
Take at least one overview photo (with sufficient distance) and 2-3 more close-ups (different perspectives). The photos should be taken against a light, non-reflective background and should not be blurred. Depending on the skin changes, it may be useful to use a scale as a reference.
What is derma2go?
Derma2go is an independent company that offers its services to patients of the University Hospital Basel. Derma2go provides the platform for the services offered by the University Hospital Basel. The Head of Dermatology at the University Hospital Basel, Prof. Dr. med. Alexander Navarini, is involved in derma2go together with other dermatologists.
How do I make a request?
Contact us in three steps:
- Start the request, upload images and fill out the questionnaire.
- Log in with your access data or register the first time.
- Payment can be made with major credit cards.
Is registration necessary?
Yes, the first time you use the service you must register as part of the request. Once you have registered, you can use the access data for further requests.
Can I also use the service in emergencies?
No. Our service is not suitable for emergencies. In urgent cases, please contact our dermatology department or the relevant emergency medical service by telephone.
Is an online dermatology consultation just as good as a conventional consultation with a doctor?
Various studies show that often no personal doctor-patient contact is necessary to recognize a disease. In dermatology in particular, as a visual specialty, a treatment recommendation can be made by specialists after images and corresponding information have been transmitted. However, an online consultation will not always be able to replace a visit to the doctor.
How will I be informed when I have received an answer?
You will be notified either by e-mail or text message in the event of queries or a definitive answer from your dermatologist. During registration, you can specify whether you would like to be notified by SMS and/or e-mail. You can change this at any time.