Offer

• Try to act as calmly and prudently as possible.
• Get yourself and others to safety.

• Dial the emergency number 144
  
• Answer the following questions
  • Where did it happen?
  • What has happened?
  • How many people are affected?

• And follow the instructions below
  • Wait for questions from the emergency call center.
  • Stay at the scene of the incident! Do not leave injured or ill persons alone.

We treat over 56,000 patients every year.

In this case, please contact the police.
We are not allowed to give you any information on the phone about whether a person you are looking for is in hospital because we cannot verify their identity.

In this case, please contact the patient directly.
We will only provide information on behalf of the patient if you have previously been named by the patient as a reference person who is authorized to receive such information and the patient cannot provide any information themselves.

No.
As a patient, you will receive all the necessary items for your stay with us.
If you would still like to bring cash with you, please bring a maximum of CHF 100.

Both are possible.

We offer our patients free access to our unprotected guest W-LAN. Please ask our staff, who will be happy to provide you with further information.

You may also use your cell phone here. However, we would ask you to switch your cell phone to silent mode. If you are a relative and would like to make a phone call, please use the waiting area.

You are free to bring your child with you.
However, you should bear in mind that the emergency center is not a playground. Your child must stay with you at all times.
It is not allowed to walk through the emergency center without your supervision.
Be aware that your child may be confronted with situations and images that they do not understand or that may frighten them.
We recommend that you leave your child with someone you trust before you come to us.

Patients are catered for by us.

As a relative, you have the opportunity to help yourself from our snack vending machines for a fee. If you are feeling peckish, you can also get a hot meal in the cafeteria on the second floor of our building.

Free parking is not available in the vicinity of the hospital.

Please use the Cityparking. The entrance is in Schanzenstrasse.

We recommend that you arrive by public transportation.
The stop is called Universitätsspital.

If you are an emergency patient, you can use the emergency entrance. This is located in Spitalstrasse. However, you must park your car elsewhere without delay.

For all other approaches, use the parking bay in front of the respective entrance.

Due to the current Covid19 situation, visits to the emergency ward are currently not possible.

In principle, you are allowed to do this. However, there are some exceptions and restrictions.
You must be sober for some tests.

For some diseases, it is necessary to adjust your diet accordingly. Sometimes it is also necessary to limit the amount you drink.

If you, as a relative, want to give a patient something to drink or eat, it is very important to ask the nurse in charge beforehand whether this is okay.

This well-intentioned act can lead to delays in examinations, which can often last several hours.

We would be grateful if you could remember the following things, as they will make our work considerably easier and help to shorten your stay with us.

1. Insurance card and confirmation of any supplementary insurance.
2. Vaccination card
3. A current list of the medication with dosage that you currently have to take on a regular basis.
4. We do not have some medications in stock. Please make sure you bring important medication with you from home.
5. If you are cared for at home by Spitex, please also bring the Spitex folder with you.
6. If you need aids such as glasses, a hearing aid or a walking aid, it is an advantage to bring these items with you. If you wear contact lenses, you should also remember to bring the contact lens solution and an appropriate storage container.

Your insurance category plays a subordinate role for treatment in the emergency center.

Every patient is treated equally within their triage category.

If you have to stay as an inpatient, your insurance category plays a role.
For example, your insurance class will affect whether you are accommodated in a single room or whether you are treated by the head physician of a department.

The relevant patient office will be happy to provide you with further information on the additional lines.

You can reach the patient offices via the switchboard on +41 61 265 25 25.

We prioritize treatment for each patient using a triage algorithm.

We use the Emergency Severity Index (ESI) for this.

Within a triage category, we try to treat patients according to their arrival time at our clinic. But even here there can be changes. For example, a person's state of health may suddenly deteriorate or a special room may be required for treatment.

No. The staff at the emergency center do not make house calls.

For this purpose, please contact your family doctor or the Medical Emergency Call Center.

You can reach the Medical Emergency Call Center on +41 61 261 15 15.

If it is an emergency, you must call the emergency number 144.

Of course, there is no patent remedy that we can give you here.

You are an emergency patient with your problem if you feel like one.

If in doubt, you also have the option of calling the Medical Emergency Call Center for advice. The number is: +41 61 261 15 15.

We are aware that many people do not have a family doctor. In principle, we will treat anyone who wishes to make use of our services. However, according to our work prioritization, you may have to wait several hours for your turn. During the week, you have the option of registering at the medical outpatient clinic. In the evenings, we operate the GP emergency practice (HNP) together with the Medical Society.

Unfortunately, it is not possible to make an appointment for treatment.

Together with the Medical Society, we offer the Joint Emergency Practice (GNP) on our premises.

Although no appointments are made here either, treatment often takes less time than in the emergency center.

The decision as to whether you can be treated in the interdisciplinary emergency center or in the general practitioner's emergency practice is made by triage.

There are many factors that influence the length of treatment. For this reason, the duration of treatment is very difficult to predict. Some patients can leave the emergency center after just a few minutes, others only after several hours.