Emergency: What do I do?
When calling emergency services and reporting a medical emergency, please be prepared to ask the following questions:
- Follow the dispatcher's instructions
- Where exactly is the emergency location? City, street, house number, floor
- Who is calling? your callback number
- What exactly happened? Are you with the patient?
Even if you are upset and nervous, just listen carefully and answer our employees' questions as calmly and completely as possible. Already during the telephone call we arrange for the emergency services to be alerted.
Other questions you may be asked:
- When did it happen? time of emergency
- How many patients are affected?
- Age of the patient? / if uncertain >estimated age Is the patient conscious?
- Is the patient breathing?
- More information? e.g. patient trapped, danger notes
Other emergency services
Women's Clinic Emergency Room
Pedestrians should use the entrance to Clinic 1 at Spitalstrasse 21.
Arrival by car in emergencies
In emergencies, it is allowed to use the driveway at Schanzenstrasse 45 for stopping (but not for parking).
Eye Clinic Emergency Room
Emergencies involving children and adolescents
What to do in an emergency involving a child
- Call your pediatrician first.
- If your pediatrician is not available, the Medgate Kids line is available to you. This fee-based consultation hotline for emergencies involving children and youth from our partner Medgate can be reached by calling 0900 712 712 (CHF 3.23 per minute for calls from a Swiss landline) or 0900 712 713 (CHF 3.12 per minute for calls from prepaid mobile phones).
- You can also go directly to the UKBB emergency room.
- In case of emergencies abroad, call your health insurer’s emergency number. You will find it on your health insurance card.
When should you call an ambulance?
- If your child is very ill, e.g. having difficulty breathing and/or impaired consciousness, or if they have major burns, call the ambulance by dialing 144.