Answer the following questions:

  • What happened?
  • Where did it happen?
  • How many people are affected?
  • Who are you?

Before you hang up, wait for any questions.

Other emergency services

Tel. +41 61 263 75 75
Petersgraben 3
4051 Basel

Opening hours 24/7, 365 days a year

Pedestrians should use the entrance to Clinic 1 at Spitalstrasse 21.

University Hospital Basel
Eye Clinic
Mittlere Strasse 91
4031 Basel

Tel. +41 61 265 86 86 

What to do in an emergency involving a child

Information from the website of the University Children’s Hospital Basel


  • Call your pediatrician first.
  • If your pediatrician is not available, the Medgate Kids line is available to you. This fee-based consultation hotline for emergencies involving children and youth from our partner Medgate can be reached by calling 0900 712 712 (CHF 3.23 per minute for calls from a Swiss landline) or 0900 712 713 (CHF 3.12 per minute for calls from prepaid mobile phones).
  • You can also go directly to the UKBB emergency room.
  • In case of emergencies abroad, call your health insurer’s emergency number. You will find it on your health insurance card.


When should you call an ambulance?


  • If your child is very ill, e.g. having difficulty breathing and/or impaired consciousness, or if they have major burns, call the ambulance by dialing 144.