Emergency – What do I do?
Answer the following questions:
- What happened?
- Where did it happen?
- How many people are affected?
- Who are you?
Before you hang up, wait for any questions.
Other emergency services
Eye Clinic Emergency Room
Emergencies involving children and adolescents
What to do in an emergency involving a child
- Call your pediatrician first.
- If your pediatrician is not available, the Medgate Kids line is available to you. This fee-based consultation hotline for emergencies involving children and youth from our partner Medgate can be reached by calling 0900 712 712 (CHF 3.23 per minute for calls from a Swiss landline) or 0900 712 713 (CHF 3.12 per minute for calls from prepaid mobile phones).
- You can also go directly to the UKBB emergency room.
- In case of emergencies abroad, call your health insurer’s emergency number. You will find it on your health insurance card.
When should you call an ambulance?
- If your child is very ill, e.g. having difficulty breathing and/or impaired consciousness, or if they have major burns, call the ambulance by dialing 144.