Nurse talking to a patient in her room

Your stay with us

During your stay in hospital, you will be confronted with a new environment and an unfamiliar daily routine.

To help you find your way around our hospital quickly, we have compiled the most important topics on everyday hospital life for you.


Many patients enjoy bringing flowers to the hospital. Please note that potted plants and hydroponics are not permitted in the University Hospital Basel for reasons of hygiene, as they contain microorganisms.

The patient is responsible for the care and disposal of any cut flowers they bring with them. Neither flowers nor potted plants are permitted in the intensive care units. Thank you for your understanding.


You can have your hair cut, blow-dried and laid directly in your room. Cash payment only. Appointments can also be arranged at short notice by telephone on +41 61 556 53 53.

Electronic Patient Record (EPR)

The EPR has been "in operation" at the USB since 28 June 2022, which means that if you already have an EPR, we would like to ask you to authorize the University Hospital Basel (USB) to access your entire dossier before your stay. You can do this directly in the patient portal of your EPD. If you have any questions, please contact your home institution. We would also like to point out that EPR documents identified as relevant to your treatment will be made available to all staff involved in your treatment during your stay and will become part of your patient file at the USB.

General information on Basel-Stadt can be found on the healthcare website (section of the Department of Health).

You can also find continuously updated information about the EPR and new opening points at our parent company Sanela, which is the technical operator of the EPR in German-speaking Switzerland.

Voluntary service

A team of volunteers provides our patients with visits and personal support during their stay in hospital. This service is free of charge.

Cell phone and WLAN

Cell phone and WLAN USB public

The hospital is equipped with WLAN (USB-Public) throughout.

To connect to this, you need to register your mobile number with our provider Monzoon and accept the GTC and the USB terms of use on the registration page. You will then receive a PIN by SMS, which is valid for 12 months, but must be re-entered every week if you stay longer. The USB Public is then available to you free of charge and without restrictions.

Using the cell phone on the USB

In the interests of mutual consideration, mobile phones should not be used at times and in areas where others could be disturbed by phone calls. In particular, you should switch your cell phone to silent mode at night and refrain from making any phone calls in your room at night.

Radiation from cell phones can cause interference with electronic devices and installations. Cell phones must not be used in places where hospital operations could be disturbed by receiving or making calls. Please observe the relevant signs and the instructions of the hospital staff.

Radio and television

There are radios in all patient rooms. Televisions are also available in all patient rooms. We ask that you only listen to the radio with headphones.

They may only be used with headphones or with the consent of your room partner. In shared rooms, the television must generally be switched off after 10 pm.


The University Hospital is a non-smoking hospital. Smoking is prohibited on the entire hospital grounds, except in the designated smoking areas. If you suffer from withdrawal symptoms during your stay, please speak to your attending physician about the advice available from the specialized stop-smoking clinic.

Smokers can also register for a stop-smoking consultation at the Medical Polyclinic after their stay in hospital:

Tel. +41 61 265 50 05

Social service

Social, legal or professional problems are often related to an illness, which is why social services are an integral part of integrated patient management.

The social services staff are trained social workers with several years of professional experience. Like all other hospital employees, they are subject to a duty of confidentiality.

The social services are available in the context of treatment and extend to both outpatients and inpatients, as well as their relatives.

The wide range of counseling services includes in particular the following areas

  • Psychosocial counseling
  • Social law counseling
  • Advice and precautions in the event of a need for protection
  • Aftercare organization

You are welcome to contact us directly or ask your attending physician or nursing team about the social services.

University Hospital Basel
Social Services
Hebelstrasse 2
4031 Basel
Phone +41 61 328 70 10

Specialized spiritual care - pastoral care

During your stay, you can make use of the services of our chaplains. They are there for you from Monday to Friday between 8 am and 5 pm and on Sundays from 9 am and 1 pm.

An ecumenical service is held on Sundays at 10 am. The support is independent of denomination and religion, is based entirely on your needs and is subject to confidentiality.


  • Leave your valuables (e.g. jewelry, laptop, large sums of money, etc.) at home
  • Use the safe in the patient room.
  • In special situations (e.g. surgery, transfer, intensive care unit) your valuables will be stored by our staff and returned to you at the appropriate time.

The University Hospital Basel accepts no liability for the loss of or damage to personal valuables and items of daily use (personal effects).

You will find a Postomat in the entrance hall of Building B next to the main entrance and an ATM in Clinic 2 (Building C) on the 2nd floor near the elevators.

myUSB patient portal

Web portal for your digital invoice copy and medical content

In the myUSB patient portal, you can view and download copies of your invoices and medical content such as reports.

From January 2024, you can register for the patient portal at your admission point during your next visit to the University Hospital Basel. Please bring an official form of identification with you. You will then receive your access data by e-mail.

The patient portal is available in German, English, French and Italian.

If you have any questions about the patient portal, you can contact us on +41 61 265 51 51 or via For technical questions, please contact +41 61 265 73 73 or

Questions and answers about myUSB

Technical support can be reached by telephone on +41 61 265 73 73 (Monday to Friday from 8.00 a.m. to 5.00 p.m.) or by e-mail at

For general questions about your invoice copies or the patient portal, our hotline can be reached by telephone on +41 61 265 51 51 or by e-mail at

You can register for the patient portal on site at the admission points. On your next visit to the USB, you can choose whether you would like to use the patient portal.

Please note that you must bring a valid ID document with you to register for the patient portal.

The patient portal can be accessed via the link can be accessed.

When you visit the University Hospital Basel, you will be given a form at the admissions desk. On this form you can check your personal details (in particular your mobile number and e-mail address) and then select whether you would like to use the patient portal. You must also indicate separately how you would like to receive your copies of invoices. You sign the form and, if you are registering for the patient portal, you must identify yourself at the admission desk with a valid ID document. A few days later you will receive an e-mail with your user name. You can then log in to the patient portal via a link in the e-mail. To log in, a two-factor authentication SMS will be sent to your mobile number, which must be entered when you log in. You can then set your personal password and use the patient portal.

No. Only the personal e-mail address for one person may be used for registration.

It is best to provide us with your correct data on site at the relevant patient admission office. Alternatively, you can also send us an e-mail to

From the age of 16. Minors can only register with a personal e-mail address and mobile number (e.g. not with their parents' e-mail address).

No, unfortunately we do not currently have the option of linking the accounts of parents with children under the age of 16. This requirement is currently being implemented.

No, this is not possible for data protection reasons.

All you need for the registration process is a cell phone that can receive text messages. You can access the patient portal via an Internet browser.

Depending on your selection, different documents are available to you in the patient portal. We offer the option of viewing copies of invoices and medical content in the patient portal. This includes, for example, your medical reports.

Please note that the functions and options in the patient portal are constantly being expanded.

Yes, you will receive a notification by e-mail. However, you can also deactivate this function in the personal settings of the patient portal.

The patient portal is available in German, English, French and Italian.

People who were already registered were notified by e-mail. If you have any questions, please call +41 61 265 51 51 or send an e-mail to

You can view and download your invoice copies electronically via the patient portal. Alternatively, we can also send you the invoice copies by post.

No, there are no costs for the patients.

No. Only one delivery method is possible. Either electronically via myUSB or by post.

Please contact us by telephone on +41 61 265 51 51 or by e-mail at

General house rules of the University Hospital Basel

The following rules of conduct are intended to make the interaction of many people under the special conditions of a large-scale operation as pleasant and sensible as possible for everyone involved. In particular, attention must be paid to peace, order and cleanliness with consideration for the patients.