Services

From 1 January 2022, service providers and hospitals are required to send the insured person a copy of the bill for outpatient and inpatient treatment without a special request (see Art. 42 (3) of the Swiss Health Insurance Act).

General explanations and explanations of bills

Tarmed/outpatient: here
Swiss DRG/inpatient: here

If you have any general questions or if you are unsure about the data or services on your copy of the bill, please contact our hotline at +41 61 265 51 51 (available Monday to Friday from 8:30 a.m. to 12 p.m. and 1:30 p.m. to 4:30 p.m.). 

We have summarized the most frequently asked questions in the FAQs section below.

Your treatment team must provide you with comprehensive and comprehensible information about your health condition, your illness, the likely course of treatment and the associated advantages and disadvantages. We would be delighted if you get actively involved and ask questions.

Interventions or treatments may only be carried out with your consent. You decide for yourself whether or not you want to undergo surgery, knowing the circumstances and the doctor’s recommendation. An exclusion is made only in situations that require immediate action, such as life-saving measures. In the event of an unexpected cardiac arrest, resuscitation measures are generally initiated unless you have previously agreed otherwise in consultation with the treating medical or nursing team. If you do not wish to be resuscitated, you should talk to the doctor in charge. You are responsible for leaving the hospital prematurely or refusing treatment against medical advice.

An advance healthcare directive gives you the opportunity to state what you want to do if you are no longer able to express your wishes. For example, you can state that you do not want resuscitation. In the advance healthcare directive, you should name a trusted person of your choice as your representative. You can obtain the advance healthcare directive form from our legal department or you can also download it online from the Basel Advance Healthcare Directive website. Upon request, you can receive support from our specially trained doctors and nurses, as well as spiritual care. Please let us know if you already have an advance healthcare directive.

In the case of an incapacitated patient, the representative named in the patient’s advance healthcare directive has the authority to make decisions. If no such provision is made, any support person, the spouse or registered partner, cohabiting partner, descendants, parents or siblings are authorized to represent. These people should seek a discussion with the medical professionals in order to reach a decision based on the patient’s presumed will.

All hospital staff are subject to a statutory duty of confidentiality. All information you provide about yourself, your family or illness is treated confidentially by our employees. Only you yourself can release individual employees from this duty of confidentiality if necessary. Release from this duty is reserved on the basis of statutory provisions. We assume that you agree to us sending the necessary medical information to your next of kin and the doctors treating you outside the hospital, or that we may obtain such information if necessary. If you do not wish us to do so, we will take this into account.

We do not tolerate sexual harassment. This applies to the entire hospital area and to employees, patients and visitors alike. However, if you had a negative experience, please do not hesitate to contact Legal Services.

Tel.: 061 265 21 05

Hospital ethics deals with patient wishes and treatment obligations, borderline situations and difficult decisions. At the University Hospital Basel, ethical issues should be addressed openly and as early as possible. If you find yourself in a difficult situation and would like support, the Ethics Advisory Board will take up your concerns. Please let the ward team know or contact the Clinical Ethics team or a member of the Ethics Advisory Board.

You can find more information here.

An autopsy in the event of your death will only be performed if you consent during your lifetime or if your next of kin give consent. In special situations, there may be mandatory statutory requirements to perform an autopsy.

Tissues or organs may only be harvested for transplantation if you or your next of kin give consent. If you have an organ donor ID card, please bring it with you.

Medical research is also carried out at the University Hospital Basel. Both you and future patients benefit from this research. Research ranges from evaluating patient data and samples taken routinely in hospitals to conducting clinical trials with new drugs. If routinely collected non-genetic patient data is used further for research purposes, this data is encrypted. Encryption means that all information that can be traced back to you, such as your name or date of birth, is replaced by a code (key). The key is stored securely in a separate location at the University Hospital Basel. People who do not know the key cannot identify you personally. The protection of personal data is therefore guaranteed at all times. It is possible that the encrypted data may be passed on to third parties for scientific evaluation as part of research collaborations. If you do not agree to the scientific evaluation of your data, please contact your treating physician.

Your express written consent is required for the use of routinely collected genetic data and blood or tissue samples. You will receive the consent form when you are admitted to the hospital. You may also be asked to participate in a specific study, such as a drug trial, during your stay. You will only be included in such a study if you give your written consent after you have been informed personally about the content of the study by a person in charge of the study. All research projects must be reviewed and approved by the ethics committee.

If you believe that you have suffered damage at our hospital that we are responsible for, please discuss this with your treatment team or contact our Legal Services team.

Tel.: +41 61 265 21 05

If necessary, you can also contact the Ombudsperson for Hospitals in Northwestern Switzerland at +41 61 269 80 58.

If you believe that you have suffered damage at our hospital that we are responsible for, please discuss this with your treatment team or contact our Legal Services team.

Tel.: +41 61 265 21 05

If necessary, you can also contact the Ombudsperson for Hospitals in Northwestern Switzerland at +41 61 269 80 58.

One pastor is responsible for each ward at the University Hospital Basel.

Visits, conversations, accompaniment

We seek to meet and talk with patients and their relatives.

Since we are not regularly present on all wards, we ask patients who wish to do so to contact us. This can be done through the nursing staff or directly.

We can be called for discussions and for support in difficult situations. We are particularly concerned with providing support when questions of meaning, identity or values are involved. It is of central importance to us to strengthen the autonomy of the patients and, if necessary, to include the level of transcendence. of the dying and their relatives.

Religious and spiritual offers

Questions and hopes can be taken up in a sacramental sign or ritual. We are happy to design or arrange an appropriate celebration.

We listen, work with your wishes and dreams and pray for trust and strength, arrange anointing of the sick and blessing of the sick and perform emergency baptisms.

We invite you to an ecumenical service with organ music in the hospital chapel every Sunday, which lasts a maximum of 45 minutes. The service can be attended in hospital clothes (robe, pyjamas).

On Saturday you can register for the service with a card at the hotel and indicate whether you would like to be picked up and accompanied to the service.

The chapel is located in Clinic 2 on the second floor. It is open 24 hours a day and you are welcome to use it for quiet reflection, retreat and prayer. Candles can be lit on the designated stand.
 

The chapel is also open to other religions as a prayer room.

There are many followers of other religions and religious communities in the hospital. If you wish, we will also be happy to assist you with spiritual care.
 

Wherever possible and necessary, we connect you to the Christian faith community that speak your language.
 

The chapel/prayer room can be used by members of all religions.