Simone Rüdlin, Head of International Service in a video call with a patient

Your stay at the University Hospital Basel

Our aim is to ensure that our patients receive the best possible care from the time of their admission to the day they are discharged.

Together with the clinics and treatment centers of the University Hospital Basel, we will be happy to find the most suitable examination and treatment options for you.

For this we require current medical reports (not older than 3 months). These should be typed (not handwritten) and written in English or German . Furthermore, the current condition of the patient is important to us and whether any treatment is currently taking place.

You can send your documents by e-mail, post or fax or use our request form.

We will endeavor to provide you with information on any treatment or examination options within 2 working days and inform you of the associated costs.

Together with the treatment recommendations and the cost estimate, we will send you a provisional treatment date on request. We will confirm this appointment once we have received your payment. In general, we do not have long waiting times and short-term appointments are possible. Our Patient Service Managers will do their best to organize an appointment tailored to your needs.

We look forward to hearing from you.

Administrative and financial matters are handled by the International Service of the University Hospital Basel. If you have any questions about the cost estimate and billing, please contact us.

Based on the treatment recommendations, an overview of the expected costs of the treatment will be drawn up. This is a preliminary calculation based on the available diagnostic data and may differ from the actual costs.

Payment options

Once you have decided on treatment at the University Hospital Basel, we ask you to transfer the total amount stated in the cost estimate to the account of the University Hospital Basel. Payment by credit card is also possible.

Final invoice

4-6 weeks after completion of the treatment, we will determine the costs of the services actually provided. If these are less than the advance payment, we will refund the remaining amount immediately. In some cases, especially if complications arise, the final invoice may require an additional payment.

The invoice is an official document issued exclusively in German.

  1. Answering inquiries about treatment options and doctors
  2. Making appointments with specialists at the University Hospital Basel
  3. Organization of admission and stay at the University Hospital Basel
  4. Support and recommendations for hotel stays in the city of Basel and the surrounding area
  5. Preparation of treatment offers
  6. Handling of financial and administrative formalities
  7. Support in obtaining visas from the Swiss representation in your country

  1. Airport transfer(Zurich Airport, Euroairport Basel, Frankfurt Airport)
  2. Hospital admission and admission
  3. Support and coordination of medical treatment at the University Hospital Basel and our cooperation partners
  4. Accompaniment to treatment appointments
  5. Organization of the interpreter service

  1. Contacting the doctor and therapist providing further treatment
  2. Organization and provision of medication
  3. Organization of the return transport
  4. Sending the medical reports
  5. Coordination of check-up appointments

Our private patients are accommodated in modern single rooms on the private ward of the University Hospital Basel. The air-conditioned rooms are mainly on the 7th floor and offer you a fantastic view over Basel and the three-country region.

Most of the rooms for our private patients have the following standard:

  • Shower / WC
  • Radio and TV with international programs
  • air conditioning
  • Telephone / W-Lan
  • iPad during your stay (on request)
  • High-quality bathrobe
  • High-quality slippers (non-slip)
  • Informative welcome folder
  • Welcome gift
  • Free choice of food from our Mediterranean menu

Meals are prepared according to the latest findings in nutritional science and tailored to your treatment.
We will be happy to advise you on food options and cater to your special and cultural dietary requirements (kosher, halal, diet, allergies).

Your visitors can of course eat together with you and choose from the entire range of catering options